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Refund Policy

When and how you can get a refund for a TextFromReel subscription or credit pack.

Last updated: 2026-11-02

Overview

This policy explains when you can get a refund for a TextFromReel subscription or credit pack. It is part of our Terms of Service. Payments are processed by our merchant of record, Waffo Pancake.

7-Day Refund for Unused Purchases

You can get a full refund within 7 days of the first payment for a subscription or a credit pack, as long as you have not used any of the credits from that purchase.

Duplicate or Incorrect Charges

If you were charged twice or charged in error, we refund the incorrect charge in full.

Service Outages

If the Service is unavailable for more than 72 hours in a row because of a problem on our side, you can ask for a refund for the time you could not use it.

Failed Transcripts

If a transcript fails for any reason, the credit returns to your balance automatically. You do not need to ask.

Subscription Renewals

Subscriptions renew automatically. To avoid the next charge, cancel before your renewal date under Settings → Billing. Cancelling stops future renewals, and your plan stays active until the end of the period you have already paid for.

If a renewal was charged by mistake, for example because you meant to cancel, you can ask for a refund within 7 days of the renewal charge, as long as you have not used any credits since the renewal.

When We Cannot Refund

Except where the law requires otherwise, we do not refund:

  • Credits that have been used, including purchases where only some of the credits were used.
  • Payments made more than 7 days ago, apart from the cases above.

How to Ask for a Refund

Email support@textfromreel.com, or sign in and open a ticket under Settings → Support Tickets. Include:

  • The email address of your account.
  • The order number, which you can find under Settings → Payments.
  • A short reason.

We reply within 3 business days. Approved refunds go back to your original payment method through Waffo Pancake and usually arrive within 5 to 10 business days. When a purchase is refunded, the credits from that purchase are removed from your account.

Your Legal Rights

This policy does not affect any rights you have under the consumer protection laws of the country where you live.